Agreement to Terms
These Terms and Conditions (“Terms,” “Agreement”) constitute a legally binding agreement between you (“User,” “Client,” “you,” or “your”) and Ravello Escrow, Inc. (“Ravello Escrow,” “Company,” “we,” “us,” or “our”), a California licensed escrow company. By accessing or using our website at www.ravelloescrow.com (the “Site”) or any of our escrow and related services (the “Services”), you agree to be bound by these Terms and all policies incorporated by reference, including our Privacy Policy, Cookie Policy, and Accessibility Statement.
If you do not agree to these Terms, you must not access or use our Site or Services. These Terms apply to all visitors, users, clients, prospective clients, and anyone who accesses or uses the Site.
About Ravello Escrow, Inc.
Ravello Escrow, Inc. is a licensed California escrow company operating pursuant to the California Escrow Law (California Financial Code §§ 17000 et seq.) and licensed by the California Department of Financial Protection and Innovation (DFPI). Our license number and regulatory information are available upon request. We provide neutral, third-party escrow services for real estate transactions, refinances, business sales, and other financial transactions throughout the State of California.
Nothing on this Site constitutes legal, financial, tax, or investment advice. The information provided is for general informational purposes only. We recommend you consult with qualified legal, financial, and tax professionals regarding your specific circumstances.
Eligibility
By using our Site or Services, you represent and warrant that:
- You are at least 18 years of age or have reached the age of majority in your jurisdiction
- You have the legal capacity to enter into a binding agreement
- You are not prohibited by law from accessing or using our Services
- All information you provide to us is accurate, current, and complete
- You will update your information promptly if it changes
Escrow Services
4.1 Nature of Escrow Services
Ravello Escrow, Inc. acts as a neutral third party escrow holder in transactions involving real property, businesses, or other assets. As an escrow holder, we act under the joint instructions of all parties to a transaction and are not an agent of any single party. Our duties are strictly limited to those set forth in the escrow instructions signed by the parties.
4.2 Escrow Instructions
All escrow transactions are governed by written escrow instructions executed by all parties. In the event of any conflict between these general Terms and the specific escrow instructions for a transaction, the specific escrow instructions shall govern with respect to that transaction.
4.3 Funds Handling
All funds deposited into escrow are held in trust accounts established and maintained in accordance with California law and the regulations of the California Department of Financial Protection and Innovation. We are not responsible for interest earned on escrow funds unless specifically agreed in escrow instructions. Wire fraud is an ongoing threat in real estate transactions. We will never send wire instructions via unsecured email and will always verify any changes to wire instructions by phone using a number you independently confirm.
4.4 Escrow Cancellation
Escrow may be cancelled only upon written mutual consent of all parties or pursuant to the terms of the purchase agreement or escrow instructions. Cancellation fees may apply as specified in your escrow fee schedule. Funds will be disbursed only upon receiving written cancellation instructions signed by all parties or pursuant to court order.
4.5 Closing and Disbursement
Escrow will close and funds will be disbursed when all conditions set forth in the escrow instructions have been fulfilled, all required documents have been recorded (where applicable), and all funds have cleared and are available. We assume no liability for delays caused by third parties, including lenders, title companies, recording offices, or governmental authorities.
Website Use and Acceptable Conduct
5.1 Permitted Use
You may use our Site for lawful purposes related to obtaining information about our Services, contacting us, and conducting legitimate business with us. Any other use is prohibited without our prior written consent.
5.2 Prohibited Conduct
You agree not to:
- Use our Site for any unlawful purpose or in violation of any applicable law or regulation
- Attempt to gain unauthorized access to any portion of our Site, systems, or servers
- Engage in any form of data scraping, crawling, or automated access without our prior written consent
- Transmit any harmful, offensive, fraudulent, or disruptive content
- Impersonate any person or entity or misrepresent your affiliation with any person or entity
- Upload or transmit viruses, malware, or other harmful code
- Interfere with or disrupt the integrity or performance of our Site or servers
- Use our Site to solicit or collect personal information from other users
- Engage in conduct that could damage our reputation or business relationships
5.3 Account Security
If you are provided with account credentials, portal access, or login information in connection with our Services, you are responsible for maintaining the confidentiality of those credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account or credentials.
Intellectual Property
6.1 Our Content
All content on our Site, including but not limited to text, graphics, logos, images, icons, design elements, audio clips, video clips, data compilations, and software, is the property of Ravello Escrow, Inc. or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws. The Ravello Escrow name, logo, and related marks are trademarks of Ravello Escrow, Inc.
6.2 Limited License
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Site for its intended purpose. This license does not include the right to reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any content on our Site, except as expressly permitted in these Terms or with our prior written consent.
6.3 User Submissions
Any information, documents, communications, or other materials you submit to us in connection with our Services (“Submissions”) will be handled in accordance with our Privacy Policy. You represent and warrant that you have all necessary rights to submit such materials and that doing so does not violate the rights of any third party.
Fees and Payment
7.1 Escrow Fees
Escrow fees are set forth in the fee schedule provided to you at the time you open escrow. Fees may vary based on the type and complexity of the transaction. All fees are due and payable as specified in your escrow instructions. We reserve the right to withhold disbursements if any fees owed to us have not been paid.
7.2 Fee Changes
We reserve the right to change our fee schedule at any time. Changes will not affect transactions already in escrow unless mutually agreed upon in writing by all parties.
7.3 Returned Checks and Wire Recalls
If a check deposited into escrow is returned for insufficient funds or any other reason, or if a wire transfer is recalled or reversed, you will be responsible for any resulting fees or losses. We reserve the right to charge a fee for returned items.
Disclaimers and Limitation of Warranties
8.1 Site Provided “As Is”
OUR SITE AND ANY INFORMATION OR CONTENT THEREON IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR ACCURACY. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
8.2 No Legal, Financial, or Tax Advice
Nothing on our Site or in our general communications constitutes legal, financial, investment, tax, or accounting advice. Escrow officers are not attorneys, and their communications with you do not create an attorney-client relationship. You should seek independent professional advice for legal, financial, and tax matters related to your transaction.
8.3 Third-Party Content
Our Site may include links to third-party websites or reference third-party products or services. We do not endorse, warrant, or assume responsibility for any third-party content, websites, products, or services. Your use of third-party resources is at your own risk.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RAVELLO ESCROW, INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, GOODWILL, SERVICE INTERRUPTION, OR BUSINESS LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, OUR SITE OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO YOUR USE OF OUR SITE SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO RAVELLO ESCROW, INC. IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so the above limitations may not apply to you.
Indemnification
You agree to defend, indemnify, and hold harmless Ravello Escrow, Inc. and its officers, directors, employees, agents, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or related to: (a) your use of our Site or Services; (b) your breach of these Terms; (c) your violation of any applicable law or regulation; (d) your violation of the rights of any third party; or (e) any content or materials you submit to us.
Dispute Resolution
11.1 Governing Law
These Terms and any disputes arising out of or related to your use of our Site or Services shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.
11.2 Mandatory Arbitration
Any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, or validity thereof that cannot be resolved through informal negotiation shall be submitted to binding arbitration administered by JAMS pursuant to its applicable rules. The arbitration shall take place in Los Angeles County, California. The decision of the arbitrator shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The parties waive any right to a jury trial. This arbitration agreement does not apply to claims by either party for injunctive or other equitable relief.
11.3 Class Action Waiver
Any arbitration or legal proceedings under these Terms shall be conducted on an individual basis. You waive any right to bring or participate in any class action, collective action, or representative action against Ravello Escrow, Inc.
11.4 Informal Resolution
Before initiating any legal proceeding, you agree to contact us at letstalk@ravelloescrow.com and attempt to resolve the dispute informally. We will make a good faith effort to resolve the matter within thirty (30) days.
Modifications to Terms
We reserve the right to modify these Terms at any time. Updated Terms will be posted on our Site with a revised effective date. We will provide notice of material changes by email or prominent notice on our Site. Your continued use of the Site after any changes become effective constitutes your agreement to the updated Terms. If you do not agree with any changes, you must discontinue use of the Site.
Termination
We reserve the right to suspend or terminate your access to our Site or Services at any time, for any reason, including if we believe you have violated these Terms or engaged in fraudulent, illegal, or harmful conduct. Termination of your access will not affect any rights or obligations that accrued prior to termination. Provisions of these Terms that by their nature should survive termination shall survive.
Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
Entire Agreement
These Terms, together with our Privacy Policy, Cookie Policy, Accessibility Statement, and any executed escrow instructions or service agreements, constitute the entire agreement between you and Ravello Escrow, Inc. with respect to the subject matter hereof and supersede all prior agreements, understandings, negotiations, and discussions, whether oral or written.
Waiver
Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of that right or provision. Any waiver of any provision of these Terms shall be effective only if in writing and signed by an authorized representative of Ravello Escrow, Inc.
Force Majeure
We shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic or public health emergency, government actions, war, terrorism, civil unrest, power or internet outages, banking system failures, or other force majeure events.
Contact Information
For questions about these Terms and Conditions, please contact us:
Email: letstalk@ravelloescrow.com
Phone: (424) 239-7388
Ravello Escrow, Inc.
315 South Beverly Drive, Suite 501
Beverly Hills, California 90212