Privacy Policy

Privacy Policy

Introduction and Scope

Ravello Escrow, Inc. (“Ravello Escrow,” “Company,” “we,” “us,” or “our”) is a licensed California escrow company committed to protecting your privacy and the security of your personal information. This Privacy Policy describes how we collect, use, disclose, store, and protect information you provide to us through our website at www.ravelloescrow.com (the “Site”), through telephone communications, electronic communications, and in connection with the escrow and related financial services we provide (collectively, the “Services”).

This Privacy Policy applies to all visitors, clients, prospective clients, business partners, and any other individuals who interact with us or our Site. By accessing or using our Site or Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please discontinue use of our Site and Services.

Information We Collect

2.1 Information You Provide Directly

We collect several types of information from and about users of our Website. As you navigate through and interact with our Website, we may automatically collect certain information, including browsing actions and patterns as well as the following information:

Contact & Information Data

  • First Name
  • Last Name
  • Email Address
  • Phone Number
  • Mobile Phone Number
  • Mailing address

Transaction Data

  • Escrow transaction details
  • Purchase agreements
  • Real property information
  • Closing-related information
  • Financial account details necessary to complete an escrow transaction
  • Documents, instructions, and communications related to escrow services

Technical Data

  • Internet Protocol (IP) address
  • Browser type and version
  • Time zone setting
  • Browser plug-in types and versions
  • Operating system
  • Device information
  • Other technology on the devices used to access our website

Usage Data

  • Information about how you use our website
  • Information about how you interact with our online forms
  • Information about how you access and use our services

Communications Data

  • Records of correspondence if you contact us
  • Email communications
  • Telephone communications
  • Text/SMS communications
  • Call records, which may include calls recorded with appropriate notice where required by law

Consent and Opt-In Data

  • Records of your consent to receive communications from us
  • Date and time of consent
  • Method of consent
  • The specific communications program or purpose to which you opted in
  • SMS opt-in and opt-out records

2.2 Information Collected Automatically

As you navigate our Site, we may automatically collect certain technical and usage information through cookies, server logs, analytics tools, and similar tracking technologies, including:

  • Internet Protocol (IP) address and approximate geographic location
  • Browser type, version, and plug-in types
  • Operating system, device type, and device information
  • Time zone setting
  • Pages visited, time spent on pages, and navigation paths
  • Referring website or search engine
  • Date and time of your visit
  • Clickstream and interaction data with our online forms
  • Cookie identifiers and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third parties involved in escrow transactions or related services, including:

  • Real estate agents, brokers, and Realtors who refer clients to us
  • Mortgage lenders and financial institutions
  • Title insurance companies and title companies
  • Attorneys and notaries
  • Buyers and sellers
  • Government agencies for identity verification and regulatory compliance
  • Credit reporting agencies (where legally permitted)
  • Identity-verification and fraud-prevention service providers

2.4 Consent and Opt-In Data

We maintain records related to your communication preferences, including:

  • Records of your consent to receive communications from us
  • Date, time, and method of consent
  • The specific communications program or purpose to which you opted in
  • SMS opt-in and opt-out records

How Information is Collected

Direct Interactions

You may provide personal information directly to us when you:

  • Fill out a form on our website
  • Open an escrow
  • Request information from us
  • Correspond with us by phone, email, mail, or text message
  • Request marketing or informational communications
  • Provide transaction-related documents or instructions

Automated Technologies

As you navigate our website, we may automatically collect Technical Data and Usage Data through:

  • Cookies
  • Server logs
  • Analytics tools
  • Similar tracking technologies

Third Parties

We may receive information about you from third parties involved in escrow transactions or related services, including:

  • Real estate agents, brokers, and Realtors who refer clients to us
  • Mortgage lenders and financial institutions
  • Attorneys
  • Title Companies
  • Buyers and sellers
  • Identity-verification providers
  • Fraud-prevention service providers
  • Other parties involved in your escrow transaction

SMS / Text Message Communications and Mobile Opt-In
Mobile Opt-In Data: No Sharing Policy

3.1 SMS Consent and Opt-In

By providing your mobile telephone number and affirmatively opting in to receive text messages from Ravello Escrow, Inc., you expressly consent to receive SMS (Short Message Service) and MMS (Multimedia Messaging Service) text messages from us. You may opt in to our SMS program by:

  • Completing a contact or inquiry form on our Site and checking the applicable SMS consent checkbox
  • Verbally or in writing requesting to receive text messages from our staff
  • Texting a designated keyword to our SMS number
  • Customer-initiated communication or transaction-related requests for communication
  • Other legally compliant consent mechanisms

3.2 Types of SMS Messages

Once you have opted in, we may send you text messages related to:

  • Escrow transaction updates and status notifications
  • Document requests and signing reminders
  • Appointment confirmations and reminders
  • Closing date and funding notifications
  • Customer service responses to your inquiries
  • Regulatory notices required in connection with your transaction
  • Promotional information about our Services (only where separately consented)

3.3 Message Frequency and Rates

Message frequency will vary based on your transaction status and your interactions with us. You may receive multiple messages per day during active escrow transactions. Message and data rates may apply depending on your mobile carrier plan. Ravello Escrow, Inc. is not responsible for any charges imposed by your mobile carrier.

3.4 Consumer Disclosure

Consumers opting into SMS communications are informed that:

  • Message frequency may vary
  • Message and data rates may apply
  • Consent is not a condition of purchase
  • Reply STOP to opt out at any time
  • Reply HELP for assistance
  • Mobile opt-in information is never shared with third parties for marketing purposes

3.5 How to Opt Out of SMS

You may opt out of receiving SMS communications at any time by replying STOP, END, CANCEL, QUIT, or UNSUBSCRIBE to any text message from Ravello Escrow, Inc. After opting out, you may receive a single confirmation message. You will not receive further SMS messages unless you opt in again. To re-opt-in, contact us or text START to our SMS number.

You may also request removal by emailing letstalk@ravelloescrow.com or calling (424) 239-7388.

3.6 SMS Help

For help with our SMS program, reply HELP to any text message, or contact us at letstalk@ravelloescrow.com or (424) 239-7388.

3.7 No Sharing of Mobile Opt-In Information — Critical Disclosure
TCR / Carrier Compliance

Ravello Escrow, Inc. is committed to protecting the privacy of individuals who choose to communicate with us via SMS/text messaging.

No mobile opt-in or text message consent will be shared with third parties or affiliates. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information described in this Privacy Policy exclude text messaging originator opt-in data and consent. Text messaging originator opt-in data and consent will not be shared with any third parties under any circumstances except as necessary to facilitate message delivery by our contracted messaging provider.

Mobile opt-in data and consent — including your mobile telephone number, the fact that you have opted in to receive SMS communications, the nature of the messages you consented to receive, and all related consent records — will never be sold, rented, released, transferred, shared, disclosed, distributed, or otherwise provided to any third party or affiliate for marketing, advertising, analytics, lead generation, promotional, or any other unrelated business purpose.

This prohibition applies without exception and includes, but is not limited to:

  • Marketing partners and advertising networks
  • Data brokers and lead generation companies
  • Affiliate companies and joint venture partners
  • Analytics providers and promotional service providers
  • Any entity not directly required to deliver SMS communications

How We Obtain Consent

Ravello Escrow, Inc. obtains SMS consent through one or more legally compliant methods, which may include:

  • Website forms containing a clear SMS disclosure and consent checkbox.
  • Written consent forms.
  • SMS keyword opt-in programs.
  • Customer-initiated communication requests.
  • Transaction-related requests for communication.
  • Other legally compliant consent mechanisms.

3.8 Limited Circumstances for SMS-Related Disclosure

The only circumstances under which we may disclose your mobile number or SMS opt-in status are:

  • To our contracted SMS service provider (such as RingCentral or a similar communications platform) solely for the purpose of transmitting messages on our behalf
  • When required by applicable law, court order, subpoena, governmental authority, or regulatory requirement
  • To protect the rights, property, safety, or legal interests of Ravello Escrow, Inc., our clients, or others, as permitted by law

All SMS service providers used by Ravello Escrow, Inc. are contractually prohibited from using customer information for any purpose other than message delivery, technical support, compliance support, and services necessary to provide the SMS communications you requested.

3.9 Supported Carriers

Our SMS program is supported by major U.S. wireless carriers including, but not limited to: AT&T, Verizon, T-Mobile, Sprint, U.S. Cellular, and other participating carriers. Carrier support may vary.

3.10 SMS Security Notice

Ravello Escrow, Inc. will never request full bank account numbers, passwords, Social Security numbers, or other highly sensitive financial information by SMS/text message. If you receive a message purportedly from us requesting such information, do not respond and contact us immediately at (424) 239-7388.

Sharing Information

Except for SMS opt-in information, mobile telephone numbers, text messaging consent records, and text messaging originator data, which are never shared except as necessary to facilitate message delivery, we may share certain personal information in the limited circumstances described below.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell your personal information. We may share personal information, other than mobile opt-in data and SMS consent information, in the following limited circumstances:

Transaction Participants

We may share information with parties necessary to complete an escrow transaction, including:

  • Title companies
  • Lenders
  • Real estate agents
  • Buyers
  • Sellers
  • Attorneys
  • Other parties directly involved in the escrow transaction

Service Providers

We may share information with vendors and contractors who perform services on our behalf, including:

  • Information technology providers
  • Accounting professionals
  • Legal counsel
  • Secure document storage providers
  • Compliance service providers
  • Fraud-prevention and identity-verification providers

All such providers are subject to confidentiality obligations and may not use personal information for their own unrelated purposes.

Legal and Regulatory Requirements

We may disclose information when required by:

  • Federal law
  • State law
  • Court order
  • Subpoena
  • Regulatory request
  • Government investigation
  • Law enforcement request, where legally required or permitted

Business Transfers

Information may be transferred in connection with a merger, acquisition, corporate restructuring, financing, reorganization, or sale of assets, subject to appropriate confidentiality protections and applicable law.

No Third-Party Marketing Use

We do not permit third parties to use personal information for their own marketing purposes. We do not sell, rent, or lease personal information to third parties.

How Information May Be Used

We may use your personal information for the following purposes:

  • To open, manage, administer, and close your escrow transaction in compliance with applicable law, including processing real estate transactions, refinances, and related financial transactions
  • To coordinate with buyers, sellers, lenders, real estate agents, and title companies, and to prepare and transmit escrow instructions, closing documents, and settlement statements
  • To communicate with you about your transaction by phone, email, mail, or — where you have provided appropriate consent — SMS/text message, including scheduling reminders, document requests, and status notifications
  • To verify your identity and conduct legally required due diligence, including anti-money-laundering and “know your customer” checks, Customer Identification Program (CIP) requirements, and OFAC screening
  • To comply with legal and regulatory obligations, including those imposed by the California Department of Financial Protection and Innovation (DFPI), the Financial Crimes Enforcement Network (FinCEN), the Bank Secrecy Act, the USA PATRIOT Act, IRS reporting requirements (including Form 1099-S), and applicable federal and state law
  • To maintain required transaction records and fulfill recordkeeping obligations under California Escrow Law (Financial Code §§ 17000 et seq.)
  • To improve, maintain, and personalize your experience on our website, and to understand how visitors interact with our content
  • To send service-related notices, administrative messages, and changes to our Services or policies
  • To send marketing or promotional communications where permitted by law and where you have provided consent, subject to your right to opt out at any time
  • To detect, investigate, and prevent fraudulent transactions, wire fraud, unauthorized activity, identity theft, security incidents, and other illegal activities
  • To respond to inquiries, requests, complaints, or privacy rights requests

Legal Basis for Processing

Where applicable under California law and other applicable legal frameworks, we process your personal information based on the following legal grounds:

  • Contractual necessity: Processing required to provide the escrow and related services you have engaged us to perform
  • Legal obligation: Processing required to comply with our legal and regulatory obligations as a licensed California escrow company
  • Consent: Processing based on your specific, informed, and freely given consent, such as for SMS communications and certain marketing activities
  • Legitimate interests: Processing necessary for our legitimate business interests, including fraud prevention, network security, and business analytics, where not overridden by your privacy rights

How We Share Your Information

We do not sell your personal information. Except for SMS opt-in information, mobile telephone numbers, text messaging consent records, and text messaging originator data — which are never shared except as necessary to facilitate message delivery — we may share certain personal information in the limited circumstances described below.

6.1 With Transaction Parties

In the ordinary course of providing escrow services, we share relevant transaction information with parties necessary to complete your escrow, including buyers, sellers, lenders, real estate agents, title companies, notaries, attorneys, and other professionals involved in your transaction.

6.2 With Service Providers

We may share your information with carefully selected third-party service providers who assist us in operating our business, including:

  • Document management and e-signature platforms
  • Wire transfer and payment processing services
  • Identity verification and fraud screening services
  • IT infrastructure, cloud storage, and cybersecurity providers
  • SMS and communication platform providers
  • Legal counsel and accounting professionals
  • Secure document storage providers
  • Compliance and regulatory monitoring services

All service providers are contractually required to maintain the confidentiality and security of your information and are prohibited from using your information for any purpose other than providing services to us.

6.3 With Regulatory and Law Enforcement Authorities

We may disclose your information to government agencies, regulators, law enforcement authorities, or other parties when required by law, court order, subpoena, or regulatory requirement, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

6.4 Business Transfers

If Ravello Escrow, Inc. is involved in a merger, acquisition, asset sale, corporate restructuring, financing, reorganization, or other business transaction, your information may be transferred as part of that transaction, subject to appropriate confidentiality protections and applicable law. We will notify you of any such transfer and any resulting changes to this Privacy Policy.

6.5 What We Do Not Share

We do not sell personal information to third parties. We do not share personal information with third parties for their own direct marketing purposes without your explicit prior consent. We do not share your mobile phone number, SMS opt-in information, or text messaging originator data with third parties for marketing or promotional purposes under any circumstances.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, regulatory, reporting, transaction, and compliance requirements.

As a licensed California escrow company, we are subject to record-keeping requirements under California law and applicable regulations. Transaction records are typically retained for a minimum of seven (7) years following the close of escrow. SMS opt-in and opt-out records are retained for a minimum of five (5) years, or longer where required by law, regulation, carrier requirements, dispute-resolution needs, or compliance obligations.

Retention periods may vary depending on:

  • The nature of the information and the purpose for which it was collected
  • Applicable legal and regulatory requirements
  • Transaction recordkeeping obligations
  • Dispute-resolution and enforcement needs
  • Fraud-prevention and security considerations

We will securely destroy or de-identify personal information when it is no longer needed and retention is not required by law.

Data Security

We implement and maintain commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, loss, misuse, or destruction. These safeguards include:

  • Encrypted data transmission using Secure Socket Layer (SSL/TLS) technology
  • Encrypted storage of sensitive financial and personal information
  • Access controls limiting employee access to personal information on a need-to-know basis
  • Secure document management practices
  • Employee training on data privacy and security practices
  • Regular security assessments and vulnerability testing
  • Incident response procedures for potential data breaches
  • Vendor confidentiality requirements and security monitoring

Despite our best efforts, no method of electronic transmission or storage is 100% secure. In the event of a security breach affecting your personal information, we will notify you as required by applicable California law (California Civil Code §§ 1798.29, 1798.82). We encourage you to use caution when transmitting sensitive information online or by electronic communication.

9. California Privacy Rights (CCPA / CPRA)

9.1 Your Rights

If you are a California resident, the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA), provides you with specific rights regarding your personal information:

  • Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources, our business or commercial purposes for collecting it, and the categories of third parties with whom we share it.
  • Right to Delete: You may request deletion of personal information we hold about you, subject to certain legal, regulatory, transaction, and business exceptions.
  • Right to Correct: You may request correction of inaccurate personal information we maintain about you.
  • Right to Opt Out of Sale or Sharing: We do not sell personal information. We do not share personal information for cross-context behavioral advertising. You may contact us to confirm this.
  • Right to Limit Use of Sensitive Personal Information: Where applicable, you may limit certain uses and disclosures of sensitive personal information, subject to exceptions allowed by law.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any applicable privacy rights.

9.2 How to Exercise Your Rights

To exercise applicable California privacy rights, please contact us using the information in the Opt-Out, Privacy Requests & Contact Information section below.

We may need to verify your identity before processing a request. Verification may require:

  • Requesting additional information reasonably necessary to verify the request
  • Confirming your identity
  • Confirming your relationship to a transaction
  • Confirming your contact information

Contact Us

To contact us, email letstalk@ravelloescrow.com with the subject line “Privacy Rights Request”
or call(424) 239-7388.

To write us directly, please address your letter to
Ravello Escrow, Inc., Attn: Privacy Officer
315 South Beverly Drive, Suite 501
Beverly Hills, California 90212

We will respond to verifiable consumer requests within 45 days of receipt. If we require more time, we will inform you of the reason and extension period (up to an additional 45 days). We may need to verify your identity before processing a request.

9.3 Shine the Light Law

California Civil Code Section 1798.83 permits California residents to request information regarding our disclosure of personal information to third parties for direct marketing purposes during the preceding calendar year. We do not disclose personal information to third parties for their direct marketing purposes.

California residents may also direct privacy complaints to the California Attorney General’s Office at oag.ca.gov/privacy.

10. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance functionality, improve user experience, analyze website usage, and maintain site security. These technologies may collect Technical Data, Usage Data, Device Data, Browser Data, and website interaction data.

You may set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function properly if cookies are disabled.

We do not currently respond to “Do Not Track” browser signals.

Children’s Privacy

Our Site and Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have inadvertently collected personal information from a minor, we will take appropriate steps to delete such information, unless retention is required by law or necessary for a legally authorized transaction. If you believe we may have collected information from a minor, please contact us immediately at letstalk@ravelloescrow.com.

Links to Third-Party Websites

Our website may contain links to third-party websites, including those of real estate agencies, title companies, lenders, and other service providers. We are not responsible for the privacy practices, security, content, policies, or procedures of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will post the updated policy on our Site with a new effective date and, where required by law, notify you by email, prominent website notice, or other legally appropriate method. Your continued use of our Site or Services after any changes become effective constitutes your acceptance of the revised Privacy Policy.

Opt-Out, Privacy Requests & Contact Information

14.1 SMS Opt-Out

You may opt out of receiving SMS communications at any time by replying STOP, END, CANCEL, QUIT, or UNSUBSCRIBE to any text message from Ravello Escrow, Inc. After opting out, you may receive a single confirmation message. You will not receive further SMS messages unless you opt in again.

14.2 SMS Help

For assistance with SMS communications, reply HELP to any message or contact us directly at:

14.3 California Privacy Rights Requests

California residents may submit privacy rights requests by emailing letstalk@ravelloescrow.com (subject: “Privacy Rights Request”), calling (424) 239-7388, or writing to our address below. We will respond within the timeframes required by applicable California privacy laws.

14.4 General Questions

For questions regarding this Privacy Policy, SMS terms, TCPA consent, or communications practices, please contact us using any of the methods below. We are committed to resolving privacy and communications concerns promptly, professionally, and transparently.

Regulatory Notice

Ravello Escrow, Inc. is licensed by the California Department of Financial Protection and Innovation (DFPI). License information is available upon request.

This Privacy Policy does not constitute legal, financial, tax, or real estate advice. All escrow services are subject to executed escrow instructions and applicable California law.

Contact Us

Ravello Escrow, Inc.
315 South Beverly Drive, Suite 501
Beverly Hills, California 90212
Phone: (424) 239-7388
letstalk@ravelloescrow.com