Accessibility Statement

Accessibility Statement

1. Our Commitment to Accessibility

Ravello Escrow, Inc. is committed to ensuring that our website and digital services are accessible to all people, including individuals with disabilities. We believe that every person deserves equal and full access to information about our escrow services, regardless of ability, disability status, age, or the assistive technology they use.

We are actively working to increase the accessibility and usability of our website, www.ravelloescrow.com, and to ensure that it conforms to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, as published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

2. Applicable Standards

2.1 WCAG 2.1 Level AA

Our website strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. WCAG 2.1 is organized around four core principles, often referred to as “POUR”:

• Perceivable: Information and user interface components must be presentable to users in ways they can perceive. This means users must be able to perceive all information being presented — it cannot be invisible to all of their senses.
• Operable: User interface components and navigation must be operable. This means users must be able to operate the interface — the interface cannot require interaction that a user cannot perform.
• Understandable: Information and the operation of the user interface must be understandable. This means users must be able to understand the information as well as the operation of the user interface.
• Robust: Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies.

2.2 Applicable Law

We are committed to complying with applicable accessibility laws and regulations, including:

• The Americans with Disabilities Act of 1990 (ADA), as amended by the ADA Amendments Act of 2008
• Section 504 of the Rehabilitation Act of 1973
• Section 508 of the Rehabilitation Act of 1973 (as applicable)
• California Unruh Civil Rights Act (California Civil Code §§ 51 et seq.)
• California Government Code § 11135
• Any other applicable federal, state, or local accessibility laws and regulations

3. Accessibility Features of Our Website

3.1 Navigation and Structure

Our website is designed with the following accessibility features to support ease of navigation:

• Consistent and logical page structure with properly nested headings (H1 through H6)
• Skip navigation links to allow users to bypass repetitive navigation elements
• Keyboard-accessible navigation menus and interactive elements
• Descriptive page titles for each page
• Breadcrumb navigation where appropriate to help users understand their location within the site
• Visible and consistent navigation landmarks (header, main, footer) using proper HTML5 semantic elements and ARIA landmark roles

3.2 Text and Typography

• Text is scalable and can be resized up to 200% without loss of content or functionality
• We maintain sufficient color contrast ratios between text and background (minimum 4.5:1 for normal text, 3:1 for large text)
• We do not use color as the sole means of conveying information
• Line spacing, letter spacing, and word spacing can be adjusted without loss of content
• We avoid using text within images as the sole means of conveying information

3.3 Images and Media

• All meaningful images include descriptive alternative text (alt text)
• Decorative images are marked appropriately so assistive technologies skip them
• Complex images (such as infographics or charts) include extended descriptions
• Video content includes captions where applicable
• Audio content includes transcripts where applicable
• Videos do not autoplay and include controls for users

3.4 Forms and Interactive Elements

• All form fields include clearly associated, programmatic labels
• Required fields are clearly identified both visually and programmatically
• Error messages are descriptive and presented in text
• Forms can be completed using keyboard navigation alone
• Interactive elements have visible focus indicators
• Sufficient time is provided to complete online forms, with options to extend time where applicable
• CAPTCHA alternatives are available where CAPTCHAs are used

3.5 Keyboard Accessibility

• All interactive elements, including links, buttons, forms, and menus, are accessible via keyboard
• Focus order follows a logical and intuitive sequence
• No keyboard traps — users can navigate to and from all elements using a keyboard alone
• Keyboard shortcuts do not conflict with browser or operating system shortcuts

3.6 Assistive Technology Compatibility

Our website is designed to be compatible with common assistive technologies, including:

• Screen readers (including JAWS, NVDA, VoiceOver, and TalkBack)
• Screen magnification software
• Voice recognition and speech input software (including Dragon NaturallySpeaking)
• Alternative input devices (including switch access and eye-tracking devices)
• High-contrast display modes
• Browser zoom and text resize features

4. Known Limitations and Ongoing Efforts

While we strive to ensure accessibility throughout our website, we acknowledge that some content may not yet fully conform to WCAG 2.1 Level AA standards. We are actively working to identify and remediate any accessibility gaps. Known areas of ongoing improvement include:

• Some third-party content embedded on our Site (such as maps, payment widgets, or document portals) may not be fully under our accessibility control. We are working with our vendors to address these limitations.
• Older PDF documents may not be fully accessible. We are working to remediate existing documents and to publish new documents in accessible formats.
• Some video content may lack full captions or audio descriptions. We are actively adding these to our media library.

We conduct periodic accessibility audits of our website and are committed to continuous improvement. We aim to address newly identified issues in a timely manner.

5. Alternative Means of Access

If you are unable to access any portion of our website or complete any task due to a disability or accessibility barrier, we are committed to providing the same information and services through alternative means. Please contact us and we will assist you:

• Phone: (424) 239-7388 — You may call us during business hours and our staff will assist you
• Email: letstalk@ravelloescrow.com — We can provide information and documents in alternative accessible formats upon request
• In Person: We welcome in-person visits at 315 South Beverly Drive, Suite 501, Beverly Hills, California 90212 during business hours. Our office is accessible to individuals with physical disabilities. Please contact us in advance so we can ensure your visit is fully accommodated.

6. Requesting Accessible Formats

If you require any content on our website or in connection with our Services in an alternative format to accommodate a disability (such as large print, audio, Braille, or electronic format), please contact us at the information below. We will make every reasonable effort to provide the requested content in your preferred format within a reasonable timeframe at no additional cost to you.

7. Providing Feedback

Your feedback is extremely valuable to us as we work to improve the accessibility of our website. If you encounter an accessibility barrier on our Site, or if you have suggestions for how we can improve accessibility, we encourage you to let us know. When reporting an accessibility issue, it is helpful to include:

• The URL (web address) of the page where you encountered the issue
• A description of the accessibility problem
• The assistive technology you are using (if any), including the name and version
• Your preferred method of contact so we can follow up with you

Please send your feedback to:

• Email: letstalk@ravelloescrow.com with the subject line “Accessibility Feedback”
• Phone: (424) 239-7388
• Mail: Ravello Escrow, Inc., Attn: Accessibility Coordinator, 315 South Beverly Drive, Suite 501, Beverly Hills, California 90212

We aim to acknowledge all accessibility feedback within three (3) business days and to provide a substantive response within fifteen (15) business days.

8. Formal Complaints

If you are not satisfied with our response to your accessibility feedback or believe that we have not adequately addressed an accessibility barrier, you may file a formal complaint or contact the following authorities:

• U.S. Department of Justice Civil Rights Division: ada.gov/filing-a-complaint
• California Department of Fair Employment and Housing (DFEH) / Civil Rights Department: calcivilrights.ca.gov
• World Wide Web Consortium (W3C) Web Accessibility Initiative: w3.org/WAI

9. Physical Location Accessibility

Our office at 315 South Beverly Drive, Suite 501, Beverly Hills, California 90212 is accessible to individuals with disabilities. Our physical accessibility features include:

• Ground-floor building access or elevator access to upper floors
• Accessible parking spaces where available in the surrounding area
• Accessible entrance pathways
• Accessible restrooms in the building (subject to building facilities)

If you have specific accessibility needs for an in-person visit, please contact us in advance at (424) 239-7388 so we can make appropriate arrangements.

10. Updates to This Statement

We review and update this Accessibility Statement regularly to reflect improvements made to our website and any changes in applicable accessibility standards. This statement was last updated on June 1, 2025. If you have questions about this statement or our accessibility efforts, please contact us at the information provided above.