Privacy Policy

Privacy Policy

Last Updated: June 2, 2026

Introduction

Ravello Escrow, Inc. (“Ravello Escrow,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, contact us, communicate with us, or use our escrow services.

Please read this Privacy Policy carefully. If you disagree with its terms, please discontinue use of our website and services.

Information We Collect & How We Collect It

We collect several types of information from and about users of our Website. As you navigate through and interact with our Website, we may automatically collect certain information, including browsing actions and patterns as well as the following information:

Contact & Information Data

  • First Name
  • Last Name
  • Email Address
  • Phone Number
  • Mobile Phone Number
  • Mailing address

Transaction Data

  • Escrow transaction details
  • Purchase agreements
  • Real property information
  • Closing-related information
  • Financial account details necessary to complete an escrow transaction
  • Documents, instructions, and communications related to escrow services

Technical Data

  • Internet Protocol (IP) address
  • Browser type and version
  • Time zone setting
  • Browser plug-in types and versions
  • Operating system
  • Device information
  • Other technology on the devices used to access our website

Usage Data

  • Information about how you use our website
  • Information about how you interact with our online forms
  • Information about how you access and use our services

Communications Data

  • Records of correspondence if you contact us
  • Email communications
  • Telephone communications
  • Text/SMS communications
  • Call records, which may include calls recorded with appropriate notice where required by law

Consent and Opt-In Data

  • Records of your consent to receive communications from us
  • Date and time of consent
  • Method of consent
  • The specific communications program or purpose to which you opted in
  • SMS opt-in and opt-out records

How We Collect Your Information

Direct Interactions

You may provide personal information directly to us when you:

  • Fill out a form on our website
  • Open an escrow
  • Request information from us
  • Correspond with us by phone, email, mail, or text message
  • Request marketing or informational communications
  • Provide transaction-related documents or instructions

Automated Technologies

As you navigate our website, we may automatically collect Technical Data and Usage Data through:

  • Cookies
  • Server logs
  • Analytics tools
  • Similar tracking technologies

Third Parties

We may receive information about you from third parties involved in escrow transactions or related services, including:

  • Title companies
  • Real estate agents
  • Lenders
  • Attorneys
  • Buyers and sellers
  • Identity-verification providers
  • Fraud-prevention service providers
  • Other parties involved in your escrow transaction

3. How We Use Your Information

We use your personal information for the following purposes:

  • To open, manage, administer, and close your escrow transaction in compliance with applicable law.
  • To communicate with you about your transaction by phone, email, mail, or, where you have provided appropriate consent, SMS/text message.
  • To verify your identity and conduct legally required due diligence, including anti-money-laundering and “know your customer” checks where applicable.
  • To comply with legal and regulatory obligations, including obligations imposed by the California Department of Financial Protection and Innovation (DFPI), the Financial Crimes Enforcement Network (FinCEN), and applicable federal and state law.
  • To improve, maintain, and personalize your experience on our website.
  • To send service-related notices and administrative messages.
  • To send marketing or promotional communications where permitted by law and where you have provided consent, subject to your right to opt out at any time.
  • To detect, investigate, and prevent fraudulent transactions, unauthorized activity, security incidents, and other illegal activities.
  • To maintain accurate business, compliance, and transaction records.
  • To respond to inquiries, requests, complaints, or privacy rights requests.

SMS / Text Messaging — Mobile Opt-In Data: No Sharing Policy

Critical Disclosure — TCR / Carrier Compliance

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories of personal information described in this Privacy Policy exclude text messaging originator opt-in data and consent. Text messaging originator opt-in data and consent will not be shared with any third parties under any circumstances except as necessary to facilitate message delivery by our contracted messaging provider.

Ravello Escrow, Inc. is committed to protecting the privacy of individuals who choose to communicate with us via SMS/text messaging.

Mobile opt-in data and consent, including your mobile telephone number, the fact that you have opted in to receive SMS communications from Ravello Escrow, Inc., the nature of the messages you consented to receive, and all related consent records, will never be sold, rented, released, transferred, shared, disclosed, distributed, or otherwise provided to any third party or affiliate for marketing, advertising, analytics, lead generation, promotional, or any other unrelated business purpose.

This prohibition applies without exception and includes, but is not limited to, sharing with:

  • Marketing partners
  • Advertising networks
  • Data brokers
  • Affiliate companies
  • Joint venture partners
  • Lead generation companies
  • Analytics providers
  • Promotional service providers
  • Any entity not directly required to deliver SMS communications

Limited Circumstances for SMS-Related Disclosure

The only circumstances under which we may disclose your mobile number or SMS opt-in status are:

  1. To our contracted SMS service provider, such as RingCentral or a similar communications platform, solely for the purpose of transmitting messages on our behalf.
  2. When required by applicable law, court order, subpoena, governmental authority, or regulatory requirement.
  3. To protect the rights, property, safety, or legal interests of Ravello Escrow, Inc., our clients, or others, as permitted by law.

All SMS service providers used by Ravello Escrow, Inc. are contractually prohibited from using customer information for any purpose other than message delivery, technical support, compliance support, and services necessary to provide the SMS communications you requested.

SMS Consent Collection Requirements

How We Obtain Consent

Ravello Escrow, Inc. obtains SMS consent through one or more legally compliant methods, which may include:

  • Website forms containing a clear SMS disclosure and consent checkbox.
  • Written consent forms.
  • SMS keyword opt-in programs.
  • Customer-initiated communication requests.
  • Transaction-related requests for communication.
  • Other legally compliant consent mechanisms.

Consumer Disclosure

Consumers opting into SMS communications are informed that:

  • Message frequency may vary.
  • Message and data rates may apply.
  • Consent is not a condition of purchase.
  • Reply STOP to opt out.
  • Reply HELP for assistance.
  • Mobile opt-in information is never shared with third parties for marketing purposes.

Sharing Information

Except for SMS opt-in information, mobile telephone numbers, text messaging consent records, and text messaging originator data, which are never shared except as necessary to facilitate message delivery, we may share certain personal information in the limited circumstances described below.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell your personal information. We may share personal information, other than mobile opt-in data and SMS consent information, in the following limited circumstances:

Transaction Participants

We may share information with parties necessary to complete an escrow transaction, including:

  • Title companies
  • Lenders
  • Real estate agents
  • Buyers
  • Sellers
  • Attorneys
  • Other parties directly involved in the escrow transaction

Service Providers

We may share information with vendors and contractors who perform services on our behalf, including:

  • Information technology providers
  • Accounting professionals
  • Legal counsel
  • Secure document storage providers
  • Compliance service providers
  • Fraud-prevention and identity-verification providers

All such providers are subject to confidentiality obligations and may not use personal information for their own unrelated purposes.

Legal and Regulatory Requirements

We may disclose information when required by:

  • Federal law
  • State law
  • Court order
  • Subpoena
  • Regulatory request
  • Government investigation
  • Law enforcement request, where legally required or permitted

Business Transfers

Information may be transferred in connection with a merger, acquisition, corporate restructuring, financing, reorganization, or sale of assets, subject to appropriate confidentiality protections and applicable law.

No Third-Party Marketing Use

We do not permit third parties to use personal information for their own marketing purposes. We do not sell, rent, or lease personal information to third parties.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, regulatory, reporting, transaction, and compliance requirements.

Escrow records are retained in accordance with California law and our regulatory obligations. SMS opt-in and opt-out records are retained for a minimum of five (5) years, or longer where required by law, regulation, carrier requirements, dispute-resolution needs, or compliance obligations.

Retention periods may vary depending on:

  • The nature of the information
  • The purpose for which the information was collected
  • Applicable legal and regulatory requirements
  • Transaction recordkeeping obligations
  • Dispute-resolution needs
  • Fraud-prevention and security considerations

Security

We use administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

These safeguards may include:

  • Access controls
  • Secure document management practices
  • Administrative policies and procedures
  • Vendor confidentiality requirements
  • Employee training
  • Security monitoring and fraud-prevention practices

However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, and we encourage you to use caution when transmitting sensitive information online or by electronic communication.

Ravello Escrow, Inc. will never request full bank account numbers, passwords, Social Security numbers, or other highly sensitive financial information by SMS/text message.

California Privacy Rights (CCPA / CPRA)

If you are a California resident, you may have certain rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, subject to applicable exceptions.

Right to Know

You may have the right to request disclosure of the categories and specific pieces of personal information we have collected about you.

Right to Delete

You may have the right to request deletion of personal information we hold about you, subject to certain legal, regulatory, transaction, and business exceptions.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Opt Out of Sale or Sharing

We do not sell personal information. We do not share personal information for cross-context behavioral advertising. You may contact us to confirm this.

Right to Limit Use and Disclosure of Sensitive Personal Information

Where applicable, you may have the right to limit certain uses and disclosures of sensitive personal information, subject to exceptions allowed by law.

Right to Non-Discrimination

We will not discriminate against you for exercising any applicable privacy rights.

How to Exercise California Privacy Rights

To exercise applicable California privacy rights, please contact us using the information in the Opt-Out, Privacy Requests & Contact Information section below.

We may need to verify your identity before processing a request. Verification may require:

  • Confirming your identity
  • Confirming your relationship to a transaction
  • Confirming your contact information
  • Requesting additional information reasonably necessary to verify the request

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance functionality, improve user experience, analyze website usage, and maintain site security.

Cookies and tracking technologies may collect:

  • Technical Data
  • Usage Data
  • Device Data
  • Browser Data
  • Website interaction data

You may set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function properly if cookies are disabled.

We do not currently respond to “Do Not Track” browser signals.

Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

If we learn that we have inadvertently collected personal information from a minor, we will take appropriate steps to delete such information, unless retention is required by law or necessary for a legally authorized transaction.

Links to Third-Party Sites

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, security, content, policies, or procedures of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will update the “Last Updated” date at the top of this page and, where required by law, notify you by email, prominent website notice, or other legally appropriate method.

Your continued use of our website or services after any update constitutes acceptance of the revised Privacy Policy.

Opt-Out, Privacy Requests & Contact Information

Ravello Escrow, Inc.

315 South Beverly Drive, Suite 501
Beverly Hills, California 90212

Phone: (424) 239-7388
Email: letstalk@ravelloescrow.com
Website: https://ravelloescrow.com

SMS Opt-Out

You may opt out of receiving SMS communications at any time by replying with any of the following words to any text message sent by Ravello Escrow, Inc.:

  • STOP
  • END
  • CANCEL
  • QUIT
  • UNSUBSCRIBE

After opting out, you may receive a single confirmation message confirming that your opt-out request has been processed. You will not receive further SMS messages unless you opt in again.

You may also request removal from SMS communications by contacting us at letstalk@ravelloescrow.com.

SMS Help

For assistance with SMS communications, reply HELP to any message or contact us directly at:

California Privacy Rights Requests

California residents may submit privacy rights requests by contacting:

Please include “Privacy Rights Request” in the subject line of your email when submitting a California privacy request. We will respond to verifiable consumer requests within the timeframes required by applicable California privacy laws.

General Questions

For questions regarding this Privacy Policy, SMS terms, TCPA consent, or communications practices, please contact:

Ravello Escrow, Inc.
315 South Beverly Drive, Suite 501
Beverly Hills, California 90212

Phone: (424) 239-7388
Email: letstalk@ravelloescrow.com

We are committed to resolving privacy and communications concerns promptly, professionally, and transparently.

Regulatory Notice

Ravello Escrow, Inc. is licensed by the California Department of Financial Protection and Innovation. License information is available upon request.

The website does not include constitutes legal, financial, tax, or real estate advice. All escrow services are subject to executed escrow instructions and applicable California law.